Over two years, CB Systems took on responsibilities leading the Modernisation and Development area at the Municipality of Sastre y Ortiz. The work combined planning, infrastructure upgrades, support management and digital services.
Work delivered
- Video surveillance expansion and modernisation, and optimisation of UNIRE.
- Implementation of GLPI, now in operation, to record and manage internal incidents.
- Implementation of Zabbix to monitor network infrastructure.
- New server, virtualisation, NAS storage and a backup policy.
- Web filtering, network segmentation and submission of a computer replacement proposal.
A municipal portal with new services
- Public information and an official bulletin with searchable ordinances, decrees, resolutions and tenders.
- Online citizen requests and status checking using a tracking number.
- Nerva AI assistant to help citizens navigate their interaction with the municipality.
- Cultural calendar, news, payment deadlines and access to online procedures and service payments.
A better organised environment with statistical information to support decisions. According to the experience reported during the engagement, major faults and outages became infrequent. Incident records and monitoring provide greater visibility for day-to-day support.
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